Shipping Policy

At Celestia Libra Creative, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your adorable and playful products in a timely manner, and we are committed to delivering them to you as quickly as possible.

Processing Time:

Once you place an order with us, please allow 1-2 business days for us to process and pack your items. Our dedicated team works diligently to ensure that your order is carefully prepared for shipment.

Shipping Methods:

We offer various shipping methods to cater to your specific needs. During the checkout process, you will be able to choose from the available options. These may include standard shipping, expedited shipping, or international shipping.

Shipping Rates:

Our shipping rates are calculated based on the weight and dimensions of your order, as well as the destination. We strive to provide competitive and fair shipping rates to ensure that you receive the best value for your money.

Estimated Delivery Time:

The estimated delivery time for your order will depend on the shipping method you choose and the destination. During the checkout process, you will be provided with an estimated delivery date. Please note that this is an estimate and actual delivery times may vary due to unforeseen circumstances or customs delays for international orders.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This will allow you to track the progress of your package and stay updated on its estimated delivery date.

International Shipping:

We are proud to offer international shipping to customers around the world. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total cost of your order.

Shipping Restrictions:

While we strive to ship our products worldwide, there may be certain restrictions on shipping certain items to specific locations. These restrictions may be imposed by local laws or regulations. If we are unable to ship your order to a particular destination, we will notify you as soon as possible and provide a full refund.

Lost or Damaged Packages:

In the rare event that your package is lost or damaged during transit, please contact us immediately at natashia@celestialibracreative.com. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

Customer Support:

If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the information you need to make your shopping experience with Celestia Libra Creative a delightful one.

Contact Information:

Trade name: Celestia Libra Creative

Phone number: 2504870781

Email: natashia@celestialibracreative.com

Physical address: 186 Phoenix Avenue, Backdoor, Penticton BC V2A 2Z5, Canada

We appreciate your trust in Celestia Libra Creative and look forward to serving you with our adorable and playful products. Happy shopping!